Shipping policy

Shipping Policy

Effective Date: 2024-12-09

At Bkozcross Clothing Store, we are committed to delivering your order securely and efficiently. Due to the exclusive nature of our products, we have implemented the following shipping guidelines.

1. Order Processing

"Our products are carefully crafted to order, ensuring the highest quality and attention to detail. This made-to-order approach allows us to deliver unique, premium pieces tailored just for you, which may slightly increase waiting time. Thank you for choosing exceptional craftsmanship and mindful purchasing!

  • All orders are processed within 2-5 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
  • During peak periods or exclusive product launches, processing times may extend.

2. Shipping Options and Costs

  • We offer standard and expedited shipping options, calculated at checkout based on your location.
  • Shipping costs are non-refundable once the order is processed.

3. Delivery Timeframes

  • Estimated delivery times depend on your location and chosen shipping method:
    • Domestic: 5-10 business days.
    • International: 10-20 business days.
  • Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs delays or carrier disruptions.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • It is your responsibility to provide accurate shipping information at checkout. We are not liable for delays or mis deliveries caused by incorrect addresses.

5. Lost or Damaged Packages

  • If your package is lost or damaged in transit:
    • Contact us at [Your Email Address] within 3 business days of the expected delivery date.
    • We will work with the carrier to investigate and resolve the issue.
    • Resolutions may include a replacement, refund, or store credit at our discretion.

6. Customs, Duties, and Taxes (International Orders)

  • For international orders, the recipient is responsible for all customs fees, duties, taxes, or other charges imposed by the destination country.
  • Delays due to customs are beyond our control.

7. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or refusal to pay customs fees:
    • We will contact you to arrange re-shipment (additional shipping charges apply).
    • If we are unable to reach you, the order will be canceled, and a refund (minus shipping costs) will be issued.

8. Special Considerations

  • For limited-edition or pre-order items, shipping times may vary. Please refer to the product description for details.

9. Contact Us

For any shipping-related inquiries, reach out to us at:
Email: support@bkozcross.com